01 / RETURNS
Need to return an item?
Fitmavi offers free returns within 30 days. If an item isn't the right fit for your space or training needs, contact our team for help with the return process.
Free returns / Within 30 daysFITMAVI / CUSTOMER CARE
Returns & Exchanges, clearly explained.
The right equipment should feel right for your routine. If you need to return or exchange a Fitmavi purchase, our policy keeps the essentials straightforward: free returns and exchanges within 30 days.
HERE TO HELPOur support team is available 24 hours a day, 7 days a week.
30
Day return windowFree returns within 30 days.
FREE
Free exchangesExchanges within 30 days.
24/7
Customer supportContact Fitmavi any time for assistance.
TWO SIMPLE OPTIONS
Find the right next step.
Whether you want to send something back or discuss a different item, our team can help you understand the available next steps. Both returns and exchanges are free within 30 days.
02 / EXCHANGES
Prefer to discuss an exchange?
Fitmavi offers free exchanges within 30 days. Reach out to support to discuss the item and the exchange you'd like to make, and receive guidance on what comes next.
Free exchanges / Within 30 daysA CLEAR STARTING POINT
How to request help with a return or exchange.
Start with our customer support team. They can explain the appropriate steps for your order without you having to guess what to do next.
Contact Fitmavi01
Reach out within 30 days
Contact Fitmavi support to tell us you would like to discuss a return or exchange.
02
Share what you need help with
Describe the item and whether you are seeking a return or an exchange. Including your order number, if available, can help the team identify your purchase.
03
Follow your support guidance
Our team will explain the next steps for your request. Refer to the instructions they provide for your specific order.
HELPFUL BEFORE YOU WRITE
A little context goes a long way.
When you contact support, a short explanation can help us understand your question. These details are helpful suggestions, not additional return or exchange conditions.
- The item you are contacting us about
- Your order number, if you have it handy
- Whether you want to discuss a return or an exchange
- Any relevant question you want our team to answer
CHOOSE A SUPPORT TOPIC
What can we help with?
Let's talk about a return.
Open a message addressed to Fitmavi support, with the return topic included for you.
Let's talk about an exchange.
Open a message addressed to Fitmavi support, with the exchange topic included for you.
This opens your email app; it does not submit a return or exchange request automatically. You can also call +1 (404) 335-6789.
FITMAVI CUSTOMER CARE
Support that fits your schedule.
We are available 24/7 for questions about returns, exchanges and your Fitmavi order. Your confirmed free 30-day return and exchange policy remains the starting point.